Your order, when online, will be validated after payment of the entire budget. When purchasing a customized model in the studio, the order will be validated after payment of the award which corresponds to 50% of the total value of the same. The remaining payment will have to be made when you pick up the order at the store, or when you receive and confirm the photos of your order in your email. (The latter case applies to situations where the delivery is made by mail / carrier and not face-to-face.).
2 - PAYMENT METHODS
The available online payment methods are Payments for Services, Paypal or Money Transfer. At the shop it is also possible to pay with ATM card, cash or cheque.
3 - SHIPPINGS
At AIW shoes are shipped by mail or carrier. Shipping costs in mainland Portugal is free of charge. Request quotation for shipments outside Continental Portugal via e-mail or simulate online purchase.
4 - AND I WONDER EXPERIENCE
The “And I Wonder Experience” consists of receiving a sample of a base model at your home so you can try the product (comfort and size). If you choose to try the "And I Wonder Experience" the payment of a security deposit of 75Eur will be used, which will serve as an award if you decide to place an order. In case of withdrawal of the order you will be immediately refunded.
5 - DELIVERY DEADLINES
The production / delivery deadlines at And I Wonder are conditioned by the season and availability of existing materials. In relation to the online purchases the delivery is expected in 15 days. If there is any change due to stock shortages, the customer will be informed with a proposed solution. When the personalization service takes place at the shop, a delivery forecast is established at the time of ordering. When it comes to a new development the term can take up to 3 months
The delivery time starts when the adjudication or total payment is made (in the case of the online order). In the case of urgent orders, you should contact the atelier to analyze the possibility with the production department.
6 - CANCELLING ORDERS
You can cancel your order at any time. However, if the order is already in production, no refund will be made.
7 - CHANGES TO THE PRODUCT
The deadline for making the claim is 15 days after delivery. All complaints must be made via e-mail and will have to be analyzed internally for the same to be characterized as justified or not.
We will take 24 hours to answer you with a solution proposal.
9 - GUARANTEE
And I Wonder guarantees that all its products go through a quality control that is based on the specifications of the company models and the order form, where the specifications and customers choice are described.
The materials proposed by And I Wonder have already been tested and carefully selected to ensure quality and comfort. And I Wonder is not responsible for the use of other materials brought and / or proposed by customers.
This policy may be changed at any time without notice.
Please check this policy periodically for any changes. By using both the website and our applications, you are automatically agreeing to the practices described in our policy.
10.1 - GATHERED INFORMATION
When you interact with us through our services we may collect personal data and other information as described below:
If you provide personal data for a certain reason we may use them for the reason for which it was provided. For example, if you contact us by email we may use your data to answer your question or solve your problem. We may also use your Personal Data and other personally identifiable information collected through the Services to help us improve the content and functionality of our Services. We may use this information to contact you in the future to inform you of the services we believe may be of interest to you.
10.2 - COOKIES
These cookies are only used by and I wonder, being limited to the following purposes:
1 - Allow to know who the user is and thus provide an increasingly better, safer and personalized navigation experience;
2 - Estimate the levels of use of the services. Since each user corresponds to an individual cookie, the presentation of the statistical data is done in an aggregated way, not allowing the identification of the user and thus guaranteeing the privacy and security of the data. In this way, it is possible to evaluate the performance of the site in a perspective of constant updating and improvement, so that it can meet the different tastes and needs of all users. We recommend that you be careful to log off completely whenever you visit our website from a shared computer whose browser is configured to accept cookies.
10.3 - AUTOMATIC INFORMATION
Like other websites, we collect and use information contained in the logs. The information contained in the logs includes your internet protocol (IP) address, your ISP (internet service provider, such as Sapo, Clix, or other), the browser you used when visiting our website (such as Internet Explorer or Firefox), the time of your visit and what pages you visited within our website.
10.4 - SECURITY
We take security measures to protect personal data, there are internal reviews of our collection, storage and processing practices, as well as physical security measures to protect against unauthorized access to systems where we store personal data. However, no Internet or email transmission is always completely secure or error-free. In particular, emails sent to or from our services may not be secure. Therefore, you should take special care in selecting the information you send by e-mail.